Privacy Policy
Last updated: August 2026
E.H. Roberts-Penet Group Limited is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store and protect your personal information when you use our website, contact us or use our services.
Who We Are
This website is operated by:
E.H. Roberts-Penet Group Limited
251 Church Road
Benfleet
Essex
SS7 4QP
Email: info@roberts-penet.com
Telephone: 01268 752811
Information We May Collect
Depending on how you interact with us, we may collect personal information including:
- Your name
- Company or organisation name
- Email address
- Telephone number
- Postal or business address
- Vehicle hire or service enquiry details
- Information you provide through contact or enquiry forms
- Correspondence between you and our team
- Technical information relating to your use of our website, such as your IP address, browser type and device information
How We Collect Your Information
We may collect personal information when you:
- Contact us by telephone, email or through our website
- Submit an enquiry or request information about our services
- Hire a vehicle or enter into an agreement with us
- Request servicing, maintenance or another service
- Communicate with our team
- Visit or interact with our website
How We Use Your Information
We may use your personal information to:
- Respond to your enquiries
- Provide quotations and information about our services
- Process vehicle hire bookings and service requests
- Manage our relationship with customers and suppliers
- Provide customer support
- Administer contracts and agreements
- Process payments and maintain financial records
- Meet our legal and regulatory obligations
- Improve our website, services and customer experience
- Protect our business, customers and website from fraud, misuse or security threats
Our Lawful Basis for Processing Your Information
Under UK data protection law, we must have a lawful basis for processing your personal information. Depending on the circumstances, we may rely on:
- Contract: where processing is necessary to provide a service you have requested or to fulfil an agreement with you.
- Legal obligation: where we are required to process information to comply with the law.
- Legitimate interests: where processing is reasonably necessary for the operation and improvement of our business and does not override your rights.
- Consent: where you have specifically given us permission to use your information for a particular purpose.
Sharing Your Information
We do not sell your personal information.
Where necessary, we may share information with trusted third parties who help us operate our business or provide our services. These may include:
- IT and website service providers
- Payment and financial service providers
- Professional advisers such as accountants or legal advisers
- Insurance providers
- Vehicle, maintenance or recovery service providers where appropriate
- Government authorities, regulators or law enforcement agencies where legally required
We only share personal information where there is a legitimate reason to do so and expect third-party service providers to handle information appropriately and securely.
How Long We Keep Your Information
We only retain personal information for as long as necessary for the purpose for which it was collected, including meeting any legal, accounting, contractual or reporting requirements.
Retention periods may vary depending on the type of information and our relationship with you.
Keeping Your Information Secure
We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, alteration, disclosure or misuse.
However, no method of transmitting or storing information electronically can be guaranteed to be completely secure.
Cookies
Our website may use cookies and similar technologies to ensure the website operates correctly, understand how visitors use the website and improve our services.
Some cookies are necessary for the website to function, while others may only be used with your consent.
Where appropriate, you can manage your cookie preferences using the cookie controls provided on our website or through your browser settings.
Third-Party Websites
Our website may contain links to websites operated by other organisations. We are not responsible for the privacy practices, security or content of third-party websites.
We recommend reviewing the privacy policy of any external website before providing personal information.
Your Data Protection Rights
Under UK data protection law, you may have rights relating to your personal information, including the right to:
- Request access to the personal information we hold about you
- Request correction of inaccurate or incomplete information
- Request deletion of your personal information in certain circumstances
- Request restriction of how your information is processed
- Object to certain types of processing
- Request the transfer of your information where applicable
- Withdraw consent where we rely on consent to process your information
These rights are subject to certain legal conditions and exemptions.
Contacting Us About Your Information
If you have any questions about this Privacy Policy or would like to exercise your data protection rights, please contact us:
E.H. Roberts-Penet Group Limited
251 Church Road
Benfleet
Essex
SS7 4QP
Email: info@roberts-penet.com
Telephone: 01268 752811
Complaints
If you are unhappy with how we have handled your personal information, please contact us first so that we have the opportunity to investigate your concerns.
You also have the right to raise a complaint with the Information Commissioner’s Office (ICO), the UK’s independent authority for data protection.
Further information is available at www.ico.org.uk.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our website, services, business practices or legal requirements.
Any updated version will be published on this page with a revised update date.