To hire a vehicle, we will need the following information for each driver:
- Driver’s full name and address
- Driving licence number
- National Insurance number or DVLA check code, so we can complete a driving licence check
- Contact number and email address
- Occupation
- Two official documents showing each driver’s name and address
Documents can be provided in paper form or shown as a screenshot on your phone. They must be dated within six weeks of the hire date.
Unfortunately, we are unable to insure drivers under the age of 25 or drivers with more than six points on their licence.
Additional restrictions may also apply to drivers who have previously received a driving ban or have serious driving offences.
A Collision Damage Waiver, also known as CDW, is an agreement feature that limits the hirer’s liability for damage, theft or loss of the hired vehicle.
CDW is included within your quotation at a cost of £12.50 per day.
Please note that Collision Damage Waiver is not available for Tipper hires.
All quoted prices include VAT.
Your quotation will include:
- Daily vehicle rental
- Insurance
- Collision Damage Waiver, where applicable
For hires that include the Collision Damage Waiver option, the deposit is £100.
For customers who opt out of Collision Damage Waiver, or for Tipper hires, the deposit is £500.
All daily rentals include an allowance of 100 miles per day. Weekly rentals include an allowance of 700 miles per week.
Any mileage above the included allowance will be charged at 12 pence per mile.
For example, travelling 200 miles during a one-day rental would result in an additional mileage charge of £12.
The vehicle will be supplied with a full tank of fuel and must be returned with a full tank.
If the vehicle is not returned full, fuel will be charged at £2.34 per litre.
Electric vehicles will be supplied fully charged. If an electric vehicle is returned completely depleted, a recharge fee of £50 will apply. A proportional charge may be applied depending on the remaining charge level.
The hire cost and deposit will be pre-authorised on a debit or credit card when the vehicle is collected.
We accept most major credit and debit cards. Unfortunately, we cannot accept American Express or prepaid cards.
After the hire has been completed, it can take up to ten working days for your bank to release the deposit back into your account.
Collection times:
- Monday to Friday: 08:00–16:00
- Saturday: 08:30–11:30, by appointment only
- Sunday and Bank Holiday weekends: Closed
Vehicle hires are based on a 24-hour rental period. The vehicle will normally need to be returned at the same time it was collected on the following day.
Please bring your driving licence and the debit or credit card being used for payment.
In the unlikely event that the hire vehicle breaks down or develops a fault, please contact our main office in the first instance on 01268 752811.
If the vehicle breaks down while our office is closed, all vehicles are fitted with an AA assistance card in the windscreen, providing access to 24-hour roadside assistance.
It is the hirer’s responsibility to ensure that all toll charges, car park fees and Congestion Zone charges are paid.
A £30 administration fee will be added to any penalty charge notices or parking tickets received during the hire period.
Please keep us informed if you are running late. The vehicle may already be booked for another customer, and we will need sufficient time to inspect and prepare it for the next hire.
If you would like to extend the hire for another day, please contact us as soon as possible. We will assist where availability allows and arrange any additional payment.
Vehicles can be returned between 08:00 and 16:00 on weekdays or between 08:00 and 11:30 on Saturdays.
When you arrive, please drive towards the barrier to be given access. The vehicle will then be checked for mileage, fuel level and any damage.
For vehicles returned outside normal opening hours:
- Park the vehicle on the forecourt
- Post the keys through the blue door at the front of the building
- Text the vehicle registration number to 07398 975 532
Please note that this is a no-reply text number.
Before returning the vehicle, please ensure it has a full tank of fuel and that all personal belongings have been removed.
Each hire includes one main driver and one additional driver at no extra cost.
Any further drivers will be subject to a £30 administration fee.
We can also provide sack barrows and arrange foreign travel. Please contact us for further information and applicable charges.